Vanliga frågor (FAQs)

• Q: Does Original NYC offer walking tours?

• A: Yes, Original NYC offers walking tours throughout Manhattan & Brooklyn! Currently, walking tours can be booked via the private tour request form. In the future, walking tours may be booked on our booking page - in the meantime, feel free to contact us with any questions.

​​

• Q: What do I bring to the tour?

• A: Just yourself, comfortable clothing + a positive attitude (whether genuine or in-genuine). For bike tours, we’ll provide your helmet, bike (note: a regular bicycle, not an e-bike) and a small water bottle.

​​

• Q: Do I have to be a well-seasoned biker or cyclist to take part in your bike tours?

• A: No, not at all! Our tours are designed for all - easy, and even more amateur cyclists have often said they were surprised by how little physical effort was needed to bike the tour. Of course, the answer really depends on your own experience with biking. If you are unsure, please feel free to contact Original NYC to discuss further. We’re happy to be flexible!

​

• Q: How difficult is the biking or walking? Does the tour's route involve any hills or elevation?

• A: Most say not difficult at all! We strive to design our tours to accommodate all. Our bike tour routes involve almost no elevation (mostly flat or downhill). If you're uncertain, feel free to contact Original NYC - we're glad to make sure your tour is just right!

 

• Q: Are the tours safe?

• A: Yes! Our guides are trained to ensure your journey is both thrilling and secure.​ Our bike tour routes generally involve biking ~90% of the time in bike lines separated from cars, avoiding the hustle and bustle of traffic.

 

• Q: Does the tour start and end at the same place?

• A: Yes! Unless otherwise specified, our tours start and end here. The final portion of the tour route involves biking the same route in reverse, or if guests prefer instead, riding the NYC ferry  (together with your bike) where you'll see some stunning NYC views to return to the tour's end point. This final portion is typically decided on by guests and their guide during the tour.

​

• Q: Are your tours far away from Manhattan?

• A: No, they are very close to Manhattan! Although our typical tours take place in Brooklyn, the starting location is under 20 minutes by subway/metro to Manhattan. In fact, most of our guests stay in Manhattan. 

​

• Q: Is Brooklyn safe?

• A: Yes! Brooklyn is completely safe but like any large city, it has its quirks

​

• Q: Do you have any tips to first time visitors to Brooklyn?

• A: Yes! We offer booked guests a free Brooklyn guide. Of course, guests are always welcome to contact us directly for other questions or tips!

​

• Q: What happens if there’s an emergency in the middle of the tour and I have to suddenly leave?

• A: While we require each guest to stay until the end of the tour until its finished, Original NYC’s staff are all trained to handle anything that may come up. If a guest must leave for an urgent matter or emergency, we’ll take care of the equipment issued to you (e.g., bike and helmet) and help you get to where you need to go (e.g., waiting with you for an Uber/Taxi or taking you to the closest subway stop).

 

• Q: Are there bathrooms along the tour route?

• A: Yes, there are multiple bathrooms along the tour route.

​

• Q: Can I take my own bike or helmet?

• A: Original NYC issues each guest all the equipment needed to fully enjoy the tour. However, we understand the comforts that come with the equipment we know, which is why guests may bring their own equipment – however, we just ask that you inform Original NYC at least 72 hours in advance of the tour.

​

• Q: Will there be opportunities to take photos during the tour?

• A: Yes, absolutely! From iconic landmarks to hidden gems, there will be ample moments to snap and share. Don't forget to tag Original NYC in your adventures!​

​

• Q: Will there be food/drinks on the tour?

• A: Yes, each tour makes a stop where you can purchase a snack (excluded in tour price). In addition, each guest is given a water bottle (included in cost) at the beginning of each tour.

 

• Q: What if I need to cancel my tour?

• A: We completely understand that plans change. Unless your booking says otherwise, we offer 48 hours free cancellation from the date of booking (if booked within 48 hours of the tour’s date). Original NYC will contact each guest a few days prior to the scheduled tour to confirm attendance.*

 

• Q: What happens in case of inclement weather?

• A: Original NYC keeps an eye on the weather. If it looks like the weather may negatively affect guests’ experience on the tour, Original NYC will contact each guest with options to reschedule or receive a refund*. Your comfort is our priority!

 

• Q: How can I contact Original NYC if an emergency happens on the day of the tour?

• A:  Our team is available via various mediums, including email, WhatsApp, phone, etc. - please visit our Contact Us page for the various ways you can get in touch! Also, we recommend that guests provide Original NYC their contact info (such as phone number or email) so we can reach out about your tour if needed.

​

• Q: Can I bring children/minors (those under the age of 18 years)?

• A: Yes, of course! Our tours are family friendly. We just ask that each minor is accompanied by an adult at least 18 years of age or their parent/legal guardian.

 

• Q: Can I join or leave early from a tour after it starts?

• A: Unfortunately, no. There are a great deal of logistics involved in making sure you have the most fun and flawless experience with Original NYC. Once you appear for the tour, each guest must stay until the very end (unless an emergency comes up – see the applicable question/answer on this page).

 

• Q: Does Original NYC offer private tours?

• A: Yes! We offer customizable & private tours for all occasions (e.g., private parties, company events, etc.) Please click here to book your private tour.

​​

• Q: Is Original NYC licensed & insured?

• A: Yes, Original NYC is insured. And, yes - each of our tour guides has been vetted, and are licensed by the government of the City of New York.

​

• Q: What language are the tours conducted in?

• A: Although our guides are multilingual, all tours are currently conducted in the English language. For private tours in other languages, please click here to request a private booking & note the language of preference. 

​

• Q: Who must complete the tour waiver form?

• A: Each adult (18+ years) must complete the tour waiver form (available via www.originalnyc.io/waiver) before the date of their tour. You may copy and paste the tour waiver form link and share with other participants in your party for their completion. Note: a legal guardian/parent must instead complete the waiver form on behalf of any participant under the age of 18.

​

• Q: Where can I post reviews after my tour?

• A: We greatly appreciate guests who share their kind words about Original NYC with others! Please visit our TripAdvisor, Google and Facebook pages to submit reviews. More info & links can be found on our Reviews page to quickly & easily post reviews.

​

• Q: How can I give feedback directly to Original NYC about my tour?

• A: Please complete our Feedback Survey to share about your experience directly with Original NYC. We're very open & grateful to you for sharing your thoughts! 

​

• Q: Does Original NYC offer gift cars?

• A: Yes! Gift cards are available for purchase via our gift card page - simply enter the amount you wish to gift then follow the instructions to complete your purchase.

 

• Q: What if I still have more questions after reading these FAQ's?

• A: Please feel free to contact Original NYC, we're here for you every step of the way!​

​​​